Life Science Tools of the Trade

By now everyone should know our lab uses Operon (www.operon.com) for all of our oligos.  When I say oligos, I mean TONS of oligos.  We generally receive at least one order a day from Operon.

That said, when I was ordering my oligos today I noticed the money in our account was getting low.  I submitted the required paperwork to add funds to the account and before the day was out – our account had been credited.  Now, that didn’t really impress me.  What impressed me was the email I received soon after.  Jeremy, our Operon rep, sent me a thank you note for the order.  It was just a quick note saying thanks and if he can help with anything to give him a call.

Little gestures like that go a long way in our lab.  We have the most respect for sales reps that know what we order from them and say thanks for the order.  It’s a small simple  gesture that goes a long way!