Yesterday we had an enjoyable lunch with Susan the “perfect” sales rep to celebrate her promotion. Today we met the insulting idiot sales reps. I will assume they were just inexperienced and not stupid and offer them the following guidance.
Primer for Sales Reps:
Lesson 1: Don’t barge in and tell me what you’re going to do. Ask me if I am busy before you start hawking, for example, your gloves and tubes (FYI:gloves and tube sales reps are the absolute bottom of the barrel). I may listen now but most likely I’m busy and you need to come back at MY convenience.
Lesson 2: Do not ever say “It looks like you’re busy (FYI:I am busy!) so I’ll only show you one product!”
Lesson 3: Do not insult me and tell me your special tissue culture petri dish will, for example, ”improve cell viability, recovery and eliminate condensation problems (Condensation problems? What the hell are you talking about?)”. I’ve been doing this for over a decade and know if I have a problem. You don’t.
Lesson 4: Don’t make an ass of yourself by telling me what a great price you have and then not know what I’ll pay for your product.
Lesson 5: Don’t try and buy my name for your mailing list with a chance to win an iPOD shuffle. (Odds of :winning iPOD (1:100,000,000) :added to mailing list (1:1)
Lesson 6: Memorize the above 5 steps.