Qiagen resolution
Finally, after months and months of hearing nothing about the Qiagen fuzz problem, the rep informed me yesterday that yes, there was indeed a problem with their kits.
In case you missed the initial complaints, everyone in our lab was having problems with fuzz in their DNA maxi preps. After numerous phone calls to tech support and little if any resolution, we gave up and changed to Roche DNA kits. Qiagen didn’t seem to concerned with the problem and they certainly did little to appease us. (After spending tens of thousands of dollars with them…you might think they would want out business.) Apparently, the fact that the lab has done over thousands of maxi preps wasn’t enough to convince them that we did in fact know how to follow a protocol. Instead, it was somehow our fault we were getting fuzz. The tech support phone calls were infuriating to say the least and we had had enough!!
All of that being said….the Qiagen rep stopped by yesterday and informed me that it wasn’t us and there was a problem with their kits. FINALLY! After six months they agree with us that their was a problem. Something to do with the kits sitting on loading docks in extremely high heat. I’m not really sure of all of the details and I really don’t care but I do find it very disturbing that a company takes that long to recognize and identify a problem.
We have completely switched to Roche Genopure kits (I highly recommend them) and haven’t had any problems thus far. My advice to you…if you’re having problems with a Qiagen product….switch to a better company!
December 14th, 2005 at 4:53 pm
I doubt they made any attempt to compensate you for the crappy product they sent you. They should reimburse you for all the defective kits they distributed to you (and every other Qiagen user).
December 14th, 2005 at 10:20 pm
Compensate and replace the kits? You must be joking!! I’m sure there are enough *scientists* out there that still don’t know they don’t have DNA.
December 15th, 2005 at 4:43 am
I am surprised. Savour this moment. I have never before heard of Qiacrap admitting a problem with any of their kits.
It - until now - is always the users’ fault.
December 15th, 2005 at 10:34 pm
I doubt Gavrilov ever had a problem with Qiagen kits!
December 16th, 2005 at 8:16 am
Only scientists that actually do benchwork would have problems with the kits!
December 16th, 2005 at 11:44 am
Imagine the typical longevity grant budget:
expert’s salary: 100%
supplies: none required
December 16th, 2005 at 12:03 pm
The problem with a longevity grant is that you need to get funding for years and years and years and years.